Pack & Post operates as an independent shipping center and intermediary between customers and third-party carriers, including FedEx, UPS, United States Postal Service (USPS), DHL, and other freight providers.
Delivery times provided are estimates only and are not guaranteed.
Once a shipment leaves our store and is in the possession of the carrier, Pack & Post has no control over delivery times, handling, or final delivery outcomes.
Insurance & Liability
All shipments include the carrier’s standard coverage of up to $100.
Additional insurance must be requested and purchased by the customer at the time of shipment.
Pack & Post is not liable for loss, damage, or delays beyond the carrier’s included coverage if additional insurance is not purchased.
Customer Responsibility
Customers are responsible for requesting all necessary details regarding their shipment, including delivery options, insurance, restrictions, and special handling requirements.
While Pack & Post staff may assist with forms and shipping labels, customers should not rely solely on Pack & Post to make shipping decisions. Final responsibility rests with the customer.
Claims Process
Claims for lost or damaged shipments must be initiated within 30 days from the shipment date.
All claims are subject to the respective carrier’s policies, terms, and limitations.
Pack & Post may assist with submitting claims but does not guarantee approval or reimbursement.
Payment & Refund Policy
All sales are final. Pack & Post maintains a strict no-refund policy.
Once a shipment has been accepted by the carrier, Pack & Post has fulfilled its service obligation.
Agreement to Terms
By paying for shipping services, customers acknowledge and agree to all terms outlined in this policy.
These terms are made available to all customers prior to payment.
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